PRIVACY POLICY.
How we collect, use, store and disclose personal information, and how to reach us about it.
ASA Tiles Australia respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
This policy applies to MTS Group Aus Pty Ltd, ABN 31 166 945 419, trading as ASA Tiles Australia from Shop 9, 1000 Ann St, Fortitude Valley QLD 4006.
What we collect
We may collect your name, email address, telephone number, billing or delivery address, company or business details, project information, enquiry and correspondence history, and order and transaction information.
We also collect information about how visitors use this website through cookies and similar technologies.
How we collect it
Personal information is collected when you submit an enquiry, contact us by phone or email, visit the studio, request samples or product information, request a quotation, place an order, subscribe to marketing, or engage with ASA Tiles or Studio 9 through our websites and social channels.
How we use it
We use personal information to respond to enquiries, prepare quotations, process and fulfil orders, arrange deliveries and collections, provide design and specification services, manage accounts and payments, and to improve our products, services and website.
Where you have opted in, we may use your details to send marketing about products and services. You can opt out at any time using the unsubscribe link or by contacting us.
Who we disclose it to
We may disclose personal information to suppliers, manufacturers and freight providers to fulfil your order, to payment processors and financial institutions, to professional advisers, and to service providers who help us operate this website and our business, including hosting, email and analytics providers.
We do not sell personal information.
Overseas disclosure
Some of our suppliers and service providers are located outside Australia. Product is sourced from manufacturers in Europe and Asia, and some of our website, email and analytics providers store data overseas, including in the United States and the European Union. Where we disclose personal information to an overseas recipient we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Cookies and analytics
This website uses cookies to make the site work and to understand how it is used. You can refuse or delete cookies in your browser settings, though parts of the site may not work as intended.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only as long as we need it for the purposes above, or as required by law, and then take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, and will tell you if we cannot give access and why.
Complaints
If you believe we have mishandled your personal information, contact our Privacy Officer at [email protected] or 07 3257 4940, or write to the Privacy Officer, Shop 9, 1000 Ann St, Fortitude Valley QLD 4006. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may refer the complaint to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page.